xbox360 stolen (with my account set to auto login)

Hi; my xbox 360 was stolen, and it's set to automatically log me in when it's turned on.  Is there anything I can do to get that to stop so whoever the thieves are can't log in as me anymore?

 

Thanks.

 

 

Question Info


Last updated July 4, 2018 Views 14 Applies to:

If you have a friend or someone with a 360 you can recover your account to theirs.  Or try calling support and see if they can lock the account.

I'm not sure if it will turn off the auto sign-in or not, but you can change the password of the account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This isn't the right forum, however you need to immediately change your information. I would suggest changing your password here on Xbox.com also if you have a friend you trust have them recover your gamertag (BUT ONLY IF YOU TRUST THEM!).

Once the profile is recovered to a new Xbox they will not be able to log into it.

BUT! I think you need to definitely call into Xbox Customer Support and let them know that your profile is in jeopardy. The number is 1-800-469-9269 (1-800-4MY-XBOX) and you need to let them know what happened. Also make sure to file a police report and if the person who stole your console logs onto your profile at all, it should be possible to trace by the IP Address they access from.

Good luck!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

how can police access this info.? i keep getting the run around from xbox

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Police will do the work for you, they'll get the info they need from the service without any input from you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.