I go to put in my parent email and password on the xbox website and it says 'uh oh that shouldnt of happened as soon as i click enter? whats wrong?


Question Info

Last updated July 4, 2018 Views 3 Applies to:


  • Go to Manage your security info and sign in with your Microsoft account.
  • Select Add New under Phone number or under Alternate email address.
  • Follow the instructions to set up and confirm the new proof.
  • If you already have a proof on your account, you might need to use that proof to verify the addition of a new proof.

    Note Proofs can be added to new accounts without validation for a short period. Existing accounts will need to have their proofs validated by using an existing proof.

  • If you’re unable to access any of your current proofs (such as a phone number you don’t recognize or an expired email account), see Get help with your Microsoft account security proofs.

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