Xbox wont read my game. only says Open Tray.

This happen to me a couple months ago. I have been told by a friend that it might be a firmware problem. I have tried all of the steps on the support website and i dont know what to do . My only answer i think is that my laser reader may be messed up but i can still play games. In order for me to play games i have to keep on opening and closing the disc tray until it says Play game or Call of Duty Black Ops. Any suggestions?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

What you have described is indications of the disc drive failing. While it may be working off and on right now, one day it will stop working altogether. You should contact support in your region and set up a repair (or you can do so online). If your console is within the warranty period you won't have to pay, but if you are beyond that you will be charged for the repair (support will tell you when you set up the repair).

 

Xbox 360 Warranty and Repair

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Sounds like your drive is going to need replacing.

 

If your console is under 12 months old you could try returning it to the store you bought it from for a replacement. Also if it is under 12 months old you are eligible for a free repair from Microsoft.

 

Over 12 months though and I'm afraid it is going to cost you £62 ($99.99 plus tax) if you arrange the repair over the internet or £75 ($119.99 plus tax) if you do it over the phone.

 

Here is the link to the repair process http://support.xbox.com/en-gb/pages/xbox-360/troubleshoot/repair/repair-process.aspx

 

http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/repair/repair-process.aspx

 

You can find the number for your local support line here http://support.xbox.com/pages/call-us.aspx

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