xbox wont read discs

i have the xbox 360 arcade version. i have been a happy customer of microsoft since '08. now when i use my console it seems the only way i can get it to read a disc is if i tap it on the top middle of the shell. if i use it regularly it wont read discs ill try for 10-20 minutes at a time to get it to read discs. i would love a detailed answer on why my console will only read discs if i tap on the top of the console. the answer doesnt have to be exact but all i need is an idea of why it doesnt work

THANK YOU!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Here is a thread that may assist in troubleshooting your issue. If you have tried the solutions listed there please post back and we can try to assist further :)

forums.xbox.com/.../624.aspx

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

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None of these methods worked. I figure there are no other ways to possibly solve this.

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Hey there, Thatonekid. If you have gone through all the steps in the sticky that bowski linked including the Disc Drive Solution troubleshooter, then your console will need a repair. If you have any questions about how to get this process started I would recommend taking a look at this support article titled "How to get your Xbox product repaired."

If you need any further guidance let us know and we'll be happy to assist. :)

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