xbox wont read disc

i was wondering how i could clean the laser lens . i know they sell the cleaning disc butt I'm worried it might make it worse . I've tried every game i have none of them will read and I've cleared the cache and still doesn't work . any suggestions 

 

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Last updated July 4, 2018 Views 2 Applies to:

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Oh and keep mind you cannot open up your console to clean the lense as that would violate the warranty.

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Sounds to me like you may need to send your system in for repair. You could try to clean the lens but I honestly think you would be better off calling support.

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Hi folks!

Just for some clarity, if you need assistance setting up a repair, you can refer to the How to get your Xbox product repaired article.

Thanks! 

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