Xbox won't stay connected.

Right, hopefully the community can speak some sense.

Basically my XB1 for some reason will not stay connected to the internet. My internet is beyond whats needed to power this horrendous device, yet no avail. When it drops out, it literally is back on by the time I've clicked network settings. However the odd thing is, when this happens, my controller also loses connection from the xbox one, which again leads me to think this is not my internet. 

I was on the phone to xbox support for roughly an hour and all she pretty much said was "I have no idea". 

Hopefully yous guys can share some light on my horrible problem!

SmiLeyy xD

 

Question Info


Last updated July 4, 2018 Views 61 Applies to:

Hey SmiLeyy xD,

Thanks for posting on the Community Support Forums!

To help look into this, could you please provide the following details:

- Mode of connectivity: wireless or wired

- Router make/model

- ISP

Look forward to hearing back from you! :)

-TheJackah; Xbox & Windows Insider. Xbox Ambassador. Web Developer & Designer.

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Router issue: Is there  lot of electrical appliances near your router as these can interfere with it. If I place mine next to the Xbox I keep getting random disconnections but by placing away from all items I have a rock solid connection.

Controller issue: What type of batteries are you using as some of the cheaper ones on the market can cause problems even using Duracell I get the odd controller disconnection    

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My connection is wireless.

My ISP is talk-talk.

My controller is hardwired via the cable so batteries aren't an issue.

Router is safely out the way of electrical appliances

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Does the controller and internet drop out at the same time all the time, by that I mean you don't get one without the other. If that is the case maybe try using the controller wirelessly a and see if the same thing happens.

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Yes both at the same time. Tried the controller both ways, still happens.

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Sounds like a glitch in the console , a factory reset would be all you could try on your end...then , unfortunately , a factory repair... is it possible to take this to a friends house and see if it still does this?

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I've tried the factory reset also. I've had the xbox awhile and it's only been doing for around  10-14 days ;/

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This is a long shot try using a different power outlet or extension cable as it may be faulty socket causing a small drop/spike in voltage

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