Xbox won't let me change the email address associated with my gamer tag.

Ive being trying to change the email address associated to my xbox gamer tag for the past 3 months. Ive contacted numerous times and had a case opened.

I changed some security info on purpose so that I have to wait the 30 day period and would be emailed when the 30 day period is over. I received the email telling me that my wait period is over and its still not letting me change the email address associated with my gamer tag. 

Ive being through all the steps possible with xbox representatives and in the end they told me to just add an allis and make it my primary but I want to change the whole Microsoft account completely and nobody can seem to resolve it.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:
Answer

I was getting this error because I had 2p remaining on my account so I had to purchase something so that it would deduct the 2p from my account.

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