Xbox wireless will not activate, says cable is connected but isn't

my xbox just stopped communicating with my network today,  I restarted router and modem, and xbox.  everything seemed to start up fine but the xbox still would not connect, I checked the cables and it was connected, so I tried disconnecting cable and restart and use wireless, well then xbox still not connecting saying the ethernet cable is still connected but its not,  so how do a fix this problem.  this is on a new xbox slim.


Question Info

Last updated July 4, 2018 Views 4 Applies to:

I would call support and get the console repaired as it sounds like the ethernet port is malfunctioning.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.