Xbox wireless will not activate, says cable is connected but isn't

my xbox just stopped communicating with my network today,  I restarted router and modem, and xbox.  everything seemed to start up fine but the xbox still would not connect, I checked the cables and it was connected, so I tried disconnecting cable and restart and use wireless, well then xbox still not connecting saying the ethernet cable is still connected but its not,  so how do a fix this problem.  this is on a new xbox slim.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

I would call support and get the console repaired as it sounds like the ethernet port is malfunctioning.

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