I upgraded our internet because we wanted faster speed. Comcast gave us a router/modem combo. Xbox does not like this new router. It has connected maybe 3 times but always disconnects after about 5 min. That was on the first day. Now Xbox will not connect to the my network. Yes, I am using the right password. I have manually set up the IP settings, didnt work. I have had it on automatic but it will not connect. It will not gather the IP settings automatically. Everything that is troubleshooting and on these forums I have tried. Please please please help. My children and going insane without Live.
What Country/State/Province do you live in? Illinois
Modem brand & model number: **** .. TG8626/CT
Router brand & model number: modem/router combo
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? internal
Things you have tried: I have tried everything from the troubleshooting pages and on these forums. I also had the Comcast man here yesterday. It worked before he left and not after. I am getting frustrated because both xboxs worked until I upgraded the speed of my internet and Comcast gave us a new modem/router combo.
Is UPnP Enabled? Yes/no/Unknown Unknown
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter: none
Who is your ISP(Internet Service Provider)? Comcast
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
D: 0.0.0.0, 0.0.0.0