Xbox wants me to enter my Credit Card information again. Why?

Hello all,

I can't find a forum like this, so I'm starting my own.

Anyways, on July 13th, Xbox began my 24 month subscription to Xbox Live Gold Membership for 15% off.  My credit card was charged all fine and dandy and I didn't really look into more after that - I had Xbox Live, and I was happy.

However, I have come to find out that they have charged me AGAIN for a SECOND 24 month charge as soon as it started on July of 2011.  It says that on July 13th, 2013, Xbox Live will be renewed.  I don't want that!  I only want 2 years of Live.. not 4!

Right now, I haven't been charged the $84.00 because it wants my credit card information because since I bought the 24 month subscription, I've received a new credit card.  Plus, ever week I'm getting e-mails to "update my credit card information so I don't receive a stoppage in service and can be charged appropriately."


I don't know what to do.  Any help would be greatly appreciated.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey there! I'm sorry for any confusion here, hopefully I'll be able to help. First, you can always check your Xbox billing history online ( to see what is going on. That said, if you need a refund, you will have to contact phone support ( to process that. Let me know if I can answer any other questions in the meantime though. Thanks!

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