Xbox update 13/12/13 - Son can no longer access XB360

Desperately trying to get my son back onto his FIFA 14 game  but since this update the system will not allow him to log onto his profile.  As the game came as an ultimate version with monthly "free" packs. Not really "free" as you have to pay a premium .  Then if this situation persists how do I recover the cost from the game seller and at what point can I return the (less than 6 month old) xbox for a full refund as it is obviously not fit for purpose? 

 

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Last updated July 4, 2018 Views 2 Applies to: