Xbox unusable

I put a movie into my Xbox but it just stay on the blueray screen for ages. So I decide to turn my Xbox off and on then it says welcome adjv instead my name . And now the apps won't open the only button that works all the time is the home button but when ever I hold down that button to shut the console the sticks are still controlling the backround of the xbox.


Question Info

Last updated July 4, 2018 Views 1 Applies to:

have you tried turning off your xbox one and unplugging the power for 30 seconds, then plugging it back on and turning it on.  Please let me know if that helped resolve the issue.


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