Xbox Tenure reset

My years just reset from three to zero. How do I fix that?

 

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Last updated July 4, 2018 Views 33 Applies to:

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It seems like alot of people have been having trouble with this lately for some reason.  Have you tried redownloading your gamertag proflie?

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Yes I have but it didn't work.

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I did some searching around the forums and it seems that this is a known glitch/issue amongst users and microsoft should be looking into it.  If you want more clarification or help you could call Xbox at 1-800-469-9269, but as of right now I do not believe there is an available fix.

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alright thank you

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man me to

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I was supposed to turn 8 today, checked my account and it was reverted to 1...I have never been silver.  I have re-downloaded my profile, called customer support and was told to post here.

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Happened to me last night.

Not sure if it has anything to do with the xbox rewards program because last night that also temporarily glitched and acted as though I only just registered. Since then my tenure has been zero when it should be 7

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same with me it happened yesterday mine should be five but now it has been reset to zero!!!

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same mine went from six to zero ... i posted about this on here but i doubt i'll get a good reply like i never do regarding when i was hacked and modded making my account having a cheater zone.

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Hey guys,

It appears my tenure has also been reset to 0.

My tenure has been at '8' for a month or more and my LIVE was due to expire on August 13th this year so I redeemed a prepaid 12 month Gold on July 27th to extend my expiry date to August 13th 2013. Last night I noticed my tenure number wasn't showing on my profile and within the dashboard it was showing as '0'.

This could have happened on July 27th or thereafter but I just noticed it last night. I have also redeemed a 400 and 2100 MSP code in this same time period from the 27th to today. I have been using prepaid memberships for the last 4 or 5 years and my Microsoft Billing page still shows many Gold memberships over the years and DLC downloads for PGR2 and Pandora Tomorrow back in 2004.

I would appreciate an official response on this issue as it seems pointless having a tenure feature that can't count. I do understand this issue has been happening to users for over 8 months now and I have seen no official or effective resolution. Some users have reported it has fixed itself after a while.

I have tried clearing the system cache and recovering my Gamertag but no luck.

Cheers,
Fearless

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