Xbox Tenure Problem After 1/25/13

My Tenure shows "1", but should be 3, considering i've had Gold since 6/4/2009, with no gaps. I've actually had this problem happen before when my Tenure was 2, and it went back down to "1".. that was almost half a year ago during the Summer, and a microsoft moderator quickly helped, i was wondering if i could get the same service. Also this happened exactly a week ago so it shouldnt be a result of the update. Thanks

-Chase

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hello Chase

Have you tried the following?

1)  Delete  your PROFILE ONLY from your console. Turn off your console then recover your profile

2) Clear your system cache

http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/441105.aspx

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Yes I have tried option 1) many times, but i'll try option 2) and get back to ya, hold on.

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Wait a few Days and Re-Download your Profile again. This helped me out in my Case. Tenure went from 2 to 1. And after the Redownloading yesterday my Tenure is Correct again :)

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Cleared my system cache and still no result :(

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