Xbox system update failed wont do anything

Hi I have an older console and when I put in call of duty black ops 2 it started to update then right after it stopped saying

"Can't read the update from the disc. Please reinsert the disk to continue the update."

"If the problem persists, visit www.xbox.com/support."

"status code: 397F-3CD6-B800-0F00-C000-0013"

The thing is i cant get a controller to connect to it inorder to get it back the dash board and i tried with a usb and it gives the same message.

It wont even get passed the screen and i even pulled out the hard drive and it still gives the same message.

Also I dont have a way to update through the internet I am using a friends computer to post this. 

If anyone can help i would be EXTREMELY GRATEFUL thanks.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

hello!

ok when you look at the game saves is there any yellow (!)? (settings, system, storage, HDD, games and apps, COD2 and look for them) if so delete them

now you can also try this (settings system storage hovor over HDD, hit Y, clear system cashe, hit yes)

hope that helps:)

if none of this or any ones else answers work you may have to delete the game fully

Computer person... also a Mopar technician.
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also you can try this:

Reset XBOX 360 Failed System Updates

   With the console off, press and hold the sync up button.

   While holding the sync button press the power button to turn on the console

   Continue to hold the sync button until the Console has booted up completely.

   During the boot process the console should clear any failed updates, allowing you to use it normally.

Reset XBOX 360 All Installed Game Updates

   Go to the "system" blade

   Select "memory"

   Press Y on the HD symbol

   Press X,X, Left Bumper, Right Bumper, X,X

   A message will appear saying: "Do you want to perform maintenance on your Xbox 360 storage devices?"

   Select Yes

Computer person... also a Mopar technician.
CEO of Independent LLC

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