I tried calling xbox support for my region 8/23/2011 when I noticed my account was about to be auto-renewed 8/25/2011. I gave the first person I spoke with all the personal information that went with my credit card as well as my account. He tells me this information is incorrect and he cannot access my account, without even offering other possible ways to verify and do so. Regardless, I explained several times to him and his suppervisor also, that I simply wanted to cancel the auto-renew, not change anything else on the account, since I can already access it online. He continues to tell me he can't do anything and that I would have to get on to my account and read the information from it to him the next business day. ALL I WANT IS TO NOT BE CHARGED! AND THEY WON'T LET ME STOP AUTO-RENEWAL ON MY ACCOUNT EVEN WITH ALL NECESSARY INFORMATION! I feel there is nothing I can do and Microsoft is simply taking my money from me. Am I being mugged over the internet?