Xbox smahed upon being retuned after repair

hey all, hope somones got a quck answer for this one,

I had an E74 error few weekes back, shipped off the console to frankfurt via UPS usual way and that.

xbox was returned today via UPS all fixed up and ready to rock, but then i noticed that the console had a big crack in the plastic case and the corner of the box it came in was stoved in.

I've told UPS and have to send it back to them in original package so they can investigate but do i need to tell xbox that i've recived the repaired console in a damaged condition. i cant seam to find a terms & conditions page?

what luck im having :)

Cheers

Dan

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

I am not 100% sure on this but sounds like your xbox got damaged in the delivery process which would mean that that UPS is responsible.  hopefully someone else will be able to confirm this.

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Absolutely inform xbox about this.  More than likely they will have included shipping insurance on the package in case of damage to the product.  Give them a call and explain the situation and give them the tracking number.

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