Xbox Slim Cant Connect to Wifi

Hello,

For the past two days i have been unable to connect to my wireless internet on my xbox. All my other devices are able to connect to the wifi except my xbox. I was in the middle of playing skyrim then it logged me out and said it could not connect to xbox live. I went to network settings and tried The solutions on this website shown and none of them had worked so I hit disconnect from the wifi and now my xbox isnt even able to pick it up as a wireless signal, so i cant use any of the troubleshooting steps anymore on the site. If you have anyway that could help me connect to my wifi that would be greatly appreciated.

What Country/State/Province do you live in? BC Canada
Modem brand & model number: Motorola SB5100
Router brand & model number: D-Link DIR-615
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) Internal
Things you have tried: all troubleshooting suggestions
Is UPnP Enabled? Yes/no/Unknown - unknown
Do you have a NAT error? If so, what is your NAT? When I Was on Live my NAT type was always open
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? Shaw
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 
X:
Y: 
Z: 
ID: 
L: 
Q:
T: 
A: 
G: 
D: 

Thanks,

Ben

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Step1) Unplug your modem for 1 min and plug it back in

Step 2) Do the same for the router if you have one.

Step 3) Turn on your Xbox

Step 4)Test Settings>Scroll to Additional Settings> Scroll down and click on Restore to Factory Defaults. If problem still occurs, repeat steps 1-3

Also, make sure your router is close to your Xbox and security is enabled on the router and you are connecting to the right router.

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