xbox signs me out when i load a game and the when i go back to the dash board

hi my xbox signs me out whenever i load a game then when i go back to the dashboard it signs me out again we just got a new modem could that be the problem??? if it is why does it not do it with my partners we both use xbox live and it dosn"t do it for her could it be because i have an old xbox when she has an xbox s ?????

 

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Last updated July 4, 2018 Views 19 Applies to:

Is it only happening to one game in particular? And I'm a little confused when are you getting signed out? When you launch the game, in the game or when you are going back to the dashboard?

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Sounds like the local profile is out of date. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts  & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support

http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles

3) pick the gamertag choose Delete, and pick Delete Profile Only.

This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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Hello I am currently experiencing the same problem but unlike others the xbox will not allow me to delete my profile. I have tried both deleting just the profile and then profile and all items neither work. I have cleared the system cache and it did not let me delete my profile still.  What should I do?

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Hey Deshii! Man that is a weird issue.. I would suggest you first create your own thread, and give us a bit more detail on whats going on, as well as what troubleshooting you have tried. We will get right on it, and get you back gaming asap. Cheers!

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