xbox sees my network but can't connect to the internet…HELP

I have connected to xbox live before, but the last couple of months have had problems.  Already tried everything started with testing network it sees my network fine but is unable to connect to the internet.  I tried resetting my touter even tried hard wiring but all without success . Even contacted ISP but they tell me to contact xbox. Please help!  completely frustrated!

 

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Last updated July 4, 2018 Views 0 Applies to:

do you have the latest Firmware for your Router?

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Hey KYSH1432,
 

Sorry to hear about your connection issues to live. Are you given an error code when you try connecting to live? Are you getting randomly disconnected from live playing an online game?
 

Reach back so we can troubleshoot more to help. Want you back up and gaming with us as soon as we can!

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