Ok so my girlfriend"s xbox would not read discs, games, DVDs, etc. So I had to send it in for a repair 6 months after she purchased it. It Just came back today scratched, probably from a razor knife with the tamper seal sticker missing and NOT REPAIRED. The problem is, it was not like that when she sent it off and the bubble wrap which was cut off probable by a razor knife is what scratched it. They are blaming her and not repairing saying the warranty is voided. She knows nothing about electronics, can hardly even play the thing and they think she tampered with her *** system? Its **** and I never thought i would see this from microsoft being a loyal customer for over 10 years now. Don't know what to do, I realize its only 99 dollars to fix but its the concept of what is happening. what should i do?