Xbox Screen Freezes When Signing Into Xbox Live.

My account was renewed a month of  GOLD Membership just 2 days ago and problems come. Today , at 5pm , I launched my xbox . My xbox screen just hanged RIGHT AFTER the sign in, When i try to launch offline , it was perfectly fine. When i try another time with an ethernet cable connecting to my xbox , It started hanging again after it signs into Xbox LIVE. Can anyone in the microsoft help me with this problem? Or any help? i tried many possible ways regarding the problem but i still get the same results. 

 

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Last updated July 4, 2018 Views 41 Applies to:

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Hey, me and my sis are having the same problem.  Just had an update on our Xboxes recently.  Now, whenever I sign-in, the screen freezes.  I can only go to the dashboard screen if I'm in off-line mode.  Pressing the home button on the controller doesn't do anything.  I've unplugged the xbox, turned off and on the modem and router, but no dice.  Problem's still there.  Is this something to do with the latest update?

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I suppose yes. I am having the problem after the UPDATE.  

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I am also having the same problem.

Please take a look at my account too.

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same thing here, two separate xbox'es

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Have the same problem too, could remain connected to Live and was playing up till about 24hrs ago. Came home today and saw the spinning circle freeze for the first time. Cleared system cache, didn't help so deleted profile on the chance it was corrupted.

When I tried to re-download the profile, the download hung as well, just as the onscreen msg changed to "Downloading your game info". Progress bar was at about 20-25%.

Just got off with Xbox support and they said they are aware of the issue and are looking into it, told me to try again in an hour or so. My browser chat screen crashed too at this point so I think someone is trying to tell me something so I am off to do something else and maybe try in a day or so.

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Having the exact same problem ... system freezes while signing on to Live! It's show a notification of how many friend I have online and freezes! Please help!

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Try this ... it worked for me!!!

Level   1

Posted 8 Apr 2014 2:49 PM

Hi all,

So recently today I turned on my Xbox 360, to my dismay, I kept hanging upon startup. If this problem has been happening to you as well, then just follow these steps.

1) Turn off your Xbox.

2) Plug out your ethernet cable ( for those using wireless I'm not sure about you guys, sorry :/ )

3) Turn on your Xbox, after the Xbox 360 logo appears and the gray screen appears, click your Home Button and launch the disc inside immediately. ( Do not wait for the Xbox to sign into your profile )

4) Once the game has launched or to be safe, goes to the start screen, plug in your ethernet cable and connect to Xbox live.

5) Kick ***!

If these steps do not work, I am sorry, this method has been working for me and my friends.

Good luck,

SuprebFret (James)

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I've tried to clear cache, unplugged/plugged ethernet cable, and download profile again..but, neither is work. I think it caused by latest UPDATE? :-/

Please, help...

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same here. using my main profile that have xbox live to log in but the screen hang on while trying go get into the dashboard.

but i can log into my live account from the game i am playing..

what is the issue on loading into the dash board?

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Just gave my Xbox a go and it still hung during the download of my profile. So the issue of hanging when trying to sign in or download profile over the dashboard is still there.

BUT, the workaround mentioned above appear to work for me (thx SuprebFret!). I could re-download my profile and signing in appears to work fine... up till I quit out of the game back to the dashboard then it hangs again.

This appears related somehow to the dashboard which is in turn probably related to the recent update we had. But seriously, I don't care cos I am only interested in playing, which I can do now :D

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