Xbox s is freezing

got back to my place from the weekend, fire up the xbox.  it asks me to update, i obliged.  it restarts, asks me to update again, ok whatever.  it updates, i start using the twitch app watching some streams and it freezes.  restart it, freezes on sign in to xbox live. restart xbox again asks to update, ok must be corrupt.  update restarts, it freezes.  restart again, asks to update, i say no.  it says update is corrupted and forces to restart.  now it will start up occasionally if i let it sit for a 10 mins or so and asks me to update.  if i hit no it will work for a while and then eventually freeze.  have cleared system cache, removed hard drive and did the lb rb X x2 thing and nothing seems to fix it.  this is my 3rd xbox and i really don't want to have pay for a repair (few months out of warranty).

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Last updated July 4, 2018 Views 1 Applies to:

Hi there! Is there any error codes when the pop-up comes up? If so, put it on here. Also, check to see if the vents located on the back of the console is not obstructed and that the cooling fans are spinning and not dusty. Hope this helps!

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There are no error codes and the console is sitting by itself.  I thought over heating too but that doesn't seem to be the case

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Hey there phony!

I'm taking a look through all of this so just to confirm that we're all on the same page, here's a few questions for you:

  1. The console freezes regularly now both with the hard drive in and with the hard drive out?
  2. You've tried going to Settings, then System, then Storage. On your controller, pressing this button sequence: LB, RB, X, LB, RB, X.?
  3. You're seeing no error codes or error messages of any kind? You're only seeing the update prompt screen then it freezes after a bit?


If I'm correct in those questions up there then it sounds like the console may be in need of a repair. However, there's one other thing we can try first:

  • Power the console off.
  • Press and hold the Sync button (the button you press to sync a controller).
  • Power the console on while continuing to hold the Sync button.
  • Continue to hold the sync button while allowing the console to power on completely.


The purpose of that is it clears any partial or corrupt update downloads from your console. Let us know how things go and we'll be standing by to hear from you. ^_^

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yes basically this is what's going on.  i will try this once i get home.  i honestly think it's just a corrupt file of some sort because it isn't over heating.  it just asked to update one day out of nowhere and then just starting freezing after that.  it was working perfectly fine up until then

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Also, i want to add that at one point it did say there was a corrupt file but that error doesn't come up anymore

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okay so i tried pressing the sync button before start up but nothing seemed to happen.  it didn't seem to clear anything.  it just asked to update again so i did.  and then it restarted and froze right after the first xbox 360 screen.  it looks all glitchy too if that makes sense.  is there anything else that can be done?

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Hey phony! Thanks for getting back to us with that information.

Based on what you've told us, it definitely seems like the console needs to be sent in for an official repair. There's a couple ways that we can go about it. You can head over to our how to get your xbox product repaired support article and follow the instructions there to get the process started. Or you can use the Contact Us page to set up a support call and explain the situation to the specialist to see if there's anything they can do to assist you with the repair process.

I truly hope this helps. Let us know if you have any questions. =)

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