Xbox randomly disconnects from Xbox Live... Help!?!?

Hello! My Xbox recently (yesterday) started disconnecting from Xbox Live every 3-5 minutes. This happens on games and the dashboard, but not whilst I'm on Youtube. This has really confused and annoyed me as I really want to play GTA Online again and now it has just started happening. It has happened before and it didn't stop so I left my Xbox alone. My router is a BtHub3 and my modem (I think) is a BT Openzone? I can run a test and provide all details if needed and before you ask wired is fine but I cant wire it up anymore, so it isn't an option. It isn't my Xbox/Network Adapter because I have been on other networks with it. Help please!

 

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Last updated July 4, 2018 Views 5 Applies to:

Hey DarkKrytos!

Be sure to check out that support link ellerem provided. That can help with disconnections!

If you're still having trouble please create a new thread and let us know.

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i got the same issue no idea what to do

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The Youtube video didn't help but I'll try the Xbox Support link you gave me.

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Hello,

Over time some minor faults can develop.  XBOX do have a step by step guide to narrow it down.  The steps to try can be found here:

support.xbox.com/.../random-disconnect-solution

Maybe try a Network reboot.  Here is a great XBOX video thats easy to follow:

www.youtube.com/watch

As the cause can be a vast array of things there is no sure fire answer.  Hopefully this helps.

Good luck & happy gaming

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