xbox profile; to any xbox live enforcer

Hello. I'm posting on here to try to get something resolved. I've emailed Xbox support and not heard back, and called Xbox support, only for them to tell me the only place anything can be changed is through an Xbox enforcer on the forums. So I guess this is my last option.

Basically, this post regarding my profile (chrisclaws) which was hijacked a couple of years ago. Upon getting the account back, I was told that there wouldn't be any more repercussions and id be ok with the account. Recently, the gamerscore was reset and gamerzone changed to cheater. However, the score being reset bugged me, but I could live with that. I hope there issome way of changing the gamerzone back, as in this instance I was not the one committing the illegal act. I understand the terms and conditions, and would never break those, but some people out there are out to do what they want, while the rule following people end up being dumped on and affected by these few who don't care. I'm hoping that there is some way to resolve this. Thanks for reading, if this ever does get read lol. :)

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Our accounts are our responsibility at all times. The only thing that would happen if the account was out of your control at the time of the modification, is the cheater watermark would be removed but the reset would stand as issued as third party unauthorized methods were used to alter the score. Best thing to do is star with a new account and be sure to never give out any of your personal/account information to anyone for any reason.

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Removing the cheater watermark is really all I would like to happen with regards to this account. It used to be my main account but I started the one I use now while I was waiting for my other account. What channels would I have to take to removed the cheater from the profile? (as I still occasionally use the account, its juat something I would like changed back) thanks for the quick response :)

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Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!

For account suspensions, please post in forums.xbox.com/.../41.aspx.

For console bans, please post in forums.xbox.com/.../2366.aspx.

For "marketplace theft" issues, please read forums.xbox.com/.../81653.aspx.

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

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