I'm the adult and my nephew is the child. I just bought xbox one's for the both of us. Some how, our email addresses got mixed up. He has mine and I have his. I don't even think the address I got is an actual email I can check for some reason. So when he hooked up new xbox, his profile from the 360 automatically transferred over. Mine on the other hand did not, and I had to make a new profile out of frustration and had to use an email with outlook.com. I can play as an adult just fine, but he has the parental controls on. I want to allow him to play new call of duty, but when I go to my settings it just takes me around in circles. This is really frustrating. I want my profile back and I want to take child lock off nephew. Even if xbox were to send me a link in my email that I would have to click, that email of course is one I wouldn't be able to check. ..................And on another note====what the hell is up with these headphones. Mine didn't work and my nephew's headphones don't work. that's kind of crappy considering the turtle beaches are not compatible. Seems like the mic that came from xbox one is just a waste of space, useless piece of plastic.