xbox profile issues and child restrictions

I'm the adult and my nephew is the child. I just bought xbox one's for the both of us.  Some how, our email addresses got mixed up. He has mine and I have his. I don't even think the address I got is an actual email I can check for some reason. So when he hooked up new xbox, his profile from the 360 automatically transferred over. Mine on the other hand did not, and I had to make a new profile out of frustration and had to use an email with outlook.com.  I can play as an adult just fine, but he has the parental controls on. I want to allow him to play new call of duty, but when I go to my settings it just takes me around in circles. This is really frustrating. I want my profile back and I want to take child lock off nephew. Even if xbox were to send me a link in my email that I would have to click, that email of course is one I wouldn't be able to check. ..................And on another note====what the hell is up with these headphones. Mine didn't work and my nephew's headphones don't work. that's kind of crappy considering the turtle beaches are not compatible. Seems like the mic that came from xbox one is just a waste of space, useless piece of plastic.

 

Question Info


Last updated July 3, 2018 Views 807 Applies to:

Hello Rjohnso86,

I'm sorry to hear your having problems with your Xbox One account.

First off do you know your e-mail address to your main account? Not the new account you created.

If you know the e-mail to your old account & password then all you need to do is delete your new account off your xbox one or keep it. Then enter in your e-mail & password for you old/main account and recover it. I will post info on how to recover your account / password. Also you will see how to remove child restrictions from your nephew's account. Also what issues exactly are you having with your xbox one headset?

Find your Microsoft account email address
Overview

To access your Xbox Live account, you must know the email address you used to set up your Microsoft account. Xbox Support can’t provide this information, even if you know your gamertag.

There are several ways you can find the email address you used to set up your Microsoft account. You can find it on your console if you can still sign in. If you can’t sign in to your console, don’t worry. There are other places you can look for this information.

If you need to find the email address for your child’s Microsoft account, see Find your child’s Microsoft account email address. If you’ve forgotten your Microsoft account password, see Microsoft account password forgotten.

Note Microsoft account is the new name for what used to be called Windows Live ID. These two names mean the same thing. Your Microsoft account is the account that you use to manage your interactions with Xbox Live and other Microsoft services, including Outlook.com, SkyDrive, Skype, Windows 8, Windows Phone, Xbox Music, and more. This central account allows you to manage your purchases, billing information, and content from a single account.

Solutions
Find your Microsoft account email address through your Xbox One console

If you can sign in to your Xbox One console, you can find the Microsoft account associated with your Xbox Live account under Settings. Here’s how:

  1. Press the Xbox button to go to the Home screen, or say “Xbox, go home.
  2. Select Settings.
  3. Choose Sign-in, security & passkey.
  1. At the bottom of the second column labeled Sign-in & Security, you will see the email address that you use to sign in to your Microsoft account.
Find your Microsoft account email address through your Xbox 360 console

If you can sign in to your Xbox 360 console, you can find the Microsoft account associated with your Xbox Live account using one of two ways.

From your Home screen:

  1. Sign in using your Xbox Live-enabled gamertag.
  2. In the upper-right corner, your Microsoft account email address will rotate with your gamertag.

From the Settings hub:

If you have disabled the Home screen display of your gamertag and Microsoft account, you can find them on the Settings hub.

  1. Sign in using your Xbox Live-enabled gamertag.
  2. Go to settings and select Account.
  1. Scroll right to Your Information and select Account Security. The Microsoft account associated with your Xbox Live account is shown.
Other ways to find your Microsoft account email address

If you can’t sign in to an Xbox Live profile on your console, here are other ways to find your Microsoft account:

  • Go to login.live.com and try signing in with what you think is your Microsoft account (email address and password). If you can sign in, the email address and password you entered are valid. Next, go to Xbox.com and try signing in with this same information. If you’re prompted to create an Xbox profile, the Microsoft account you entered is not currently associated with an Xbox Live account. Otherwise, you will sign in and see your gamertag in the upper-right corner of the screen. This email is associated with an Xbox Live account.
  • Check your email accounts for messages about your Xbox Live membership (search for messages about “Xbox Live” or “Microsoft billing”). This may help you determine which email address is associated with your Xbox Live membership.
Forgot your Microsoft account password?

If you’ve forgotten your Microsoft account password, or if you want to reset it, see Microsoft account password forgotten.




Manage privacy and online safety for Xbox One
Overview

Privacy and online safety settings on Xbox One put you in control of privacy for yourself and your family. You can use these settings to manage your own Xbox One experience or that of your children. Choose standard settings, which establish standard privacy and safety controls based on age, or customize settings at the individual setting level.

Parental controls refers to the combination of and privacy and online safety settings that adults manage for their children on Xbox One. These settings are applied to the Microsoft account of each individual child, allowing parents to customize the Xbox One experience for each kid.

This page contains the following topics:
Default privacy and online safety settings for the Xbox One console

Who is restricted and who is unrestricted?

By default, children eight years old and under have a set of controls applied to their accounts. These controls can be modified by any adult in the family.

By default, teens and children over the age of eight are unrestricted, meaning that no restrictions are applied to the games, apps, and movies that they can access. It also means that others who they interact with through Xbox One can see their full profile. Adults can change these settings, as described later on this page.

By default, all adult profiles are unrestricted.

Who can change the privacy and online safety settings?

All adults within an Xbox One family can change the privacy and online safety settings for all children and teens within the family.

If there are adults who you don’t want to be able to make these changes, you can remove that person’s profile from the family. Removing a family member does not affect that person’s right to use an existing Xbox Live Gold membership.

Adults can’t change settings for other adults. Children and teens can view the settings on their own account but cannot make changes.

Where can you change the default settings?

You can change the default settings on the console in Settings, or you can change them online at My Account on Xbox.com. Both processes are described on this page.

Where do I manage settings if I have an Xbox One and an Xbox 360?

If you own an Xbox One and an Xbox 360, we recommend that you manage your settings online so you can apply the same settings to both consoles (when the same setting is available for both).

If you change your settings directly on the Xbox One console, the settings won’t be applied to the Xbox 360, and vice versa.

Note Parental controls that are set on the Xbox 360 console, such as Ratings and Content and Family Timers, still have to be managed directly from the console. For more information, see Set parental controls for Xbox 360 and Xbox Live.

Manage your child’s privacy and online safety on the Xbox One console

When managing a child’s account, privacy and online safety together make up what are called “Parental controls.” These settings are applied to the Microsoft account of each individual child, allowing parents to customize the Xbox One experience for each of their kids. To get started managing a child’s privacy and safety settings, follow these steps:

  1. Sign in to your console.
  2. On your controller, press the Menu button.
  3. Select Settings.
  4. Scroll right to Family, then select the child profile that you want to modify.

View and customize the privacy and online safety settings for your child

After you select your child’s profile, you’re shown the current privacy settings and content restrictions for that child.

Select any default privacy setting to see its definition. You can keep the default setting as is, or you can customize it.

To customize a setting, select Use, but customize. You’re presented with various customization options for each setting. Press B on your controller to return to the previous screen.

View and customize the content restriction settings for your child

You can also manage your child’s content restrictions from the privacy and online safety screen. Content restrictions set parameters for the movies, music, apps, and games your child will have access to.

  1. Select a setting to find out more about it.
  2. Select Access to content and apps to open a menu that will show you the details of your child’s current content restrictions.
  1. Select the level of restriction that’s appropriate for your child.

Hide listings in search, stores, and apps

By default, the level of restriction you set for your child is applied to searches, the store, and apps. To remove this restriction, clear the check box next to Hide listing in search, stores, & apps.

The restriction will be removed for search, stores, and apps, but it will still be applied to actual content. When you’re finished, press B on your controller to return to the previous screen.

View and customize the web filtering settings for your child

Web filtering lets you choose the kinds of websites your child can visit using Internet Explorer. To set a web filtering level for your child:
  1. On your controller, press the Menu button.
  2. Select Settings.
  3. Select your child’s profile.
  4. Under Content Restrictions, select Web filtering.
    Here, you’ll see a menu that enables you to select the level of filtering that’s appropriate for your child.
  5. When you’re finished, press B on your controller to return to the previous screen.
Manage your own privacy and online safety on Xbox.com

If you own both an Xbox One and an Xbox 360, we recommend that you manage your settings online.

When you manage settings online, it’s easier for you to see which are available on both consoles and which are limited to one console or the other.

For example, content restrictions for Xbox One are managed at the profile level and can be changed online. But on Xbox 360, they are located on the console itself and therefore must be changed on the console.

Where the consoles share the same privacy and security settings, you can make the changes online and apply those changes to both consoles. To manage your privacy and online safety on Xbox.com, follow these steps:

  1. Sign in to at My Accounton Xbox.com.
  2. Review and modify the current settings for both the Xbox One and Xbox 360.
  3. If a setting is available on both consoles, you can select whether you want it applied to one or both consoles.
  4. If a setting is only available on one console, you can apply it only to that console.

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