Xbox Privacy setting Automatically resetting

Just to let you know if it's important:

I made this account in order to make online purchases from my current location.

To be clear with the issue:

This account was registered through the PC. After downloading the profile, the settings were at a custom setting and has Web browsing blocked. Attempting to allow it, I enable it from the privacy settings by setting it to "Adult". It signs me out and signs me back in only to find out that the privacy settings had automatically reset to the previous setting. I initially thought that I had to do something with the account so I customized the avatar and played a game on it but still no luck.

I haven't bothered getting an achievement yet as I'm doing this in the middle of the night.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Sadly no.

But reading through certain pages and stuff around the site, It may be because that my country isn't supported.

My country is set to Philippines.

So the only 2 options for me to do now is to:

A. Get an achievement

B. Wait for my country to be supported.

I live in the philippines and I really want to buy XBLA games especially minecraft and Trials Evolution.

So I cannot register my card for a US account.

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hello there

there seems to be nothing wrong with the age group as its over 18

but there is a way to change the privacy settings on xbox.com here

go to my account on the top right corner. then look for privacy and online settings in the bottom right corner

look for any options you would like to enable to your likings

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Hmm, odd indeed. Have you fixed the issue? Let us know!

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Oddly enough, That one was set to Adult where as the one on my console is set to a Custom setting.

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I'm pretty sure I set this account's birth year to 1989.

I'm trying to turn on Web browsing so I can browse the market. it doesn't seem to be showing up on the dashboard when I log on as this profile.

Do I need to earn an achievement to do so or something?

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Hey there Staring, welcome to LIVE!

There will be some content that can't be supported in your region, it's true, but this doesn't sound like it would fall under that category.  I want you to try a couple things for me.  The first is going into Settings -> System -> Storage then press Y and clear the cache.  Restart the console and then see if your settings will stay.  The other thing to try is to make another free account, and see if that one has the same settings issues as your current ones.

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Hey there StaringSafe! How old is your account, is it adult status? Have you checked this page: support.xbox.com/.../online-safety

Let us know!

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