We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
For future reference it would be better for you to create a new thread detailing your issue for us.
Anyway, sorry for the inconvenience you've had with billing. Unfortunately we cannot help with billing issues here, it must be handled through phone support. Also, they do not handle billing issues via chat or email. Hope you're able to get it resolved
quickly and if someone says to call back later have them transfer you to another person.
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