xbox one won't start after installing recent update

I updated my xbox to the new version. Everything went fine. About 10 hours later, I was trying to stream music from my Nokia PlayTo Beta app (WP 8) to the X1 but none of the music would play. (It would load the song and then just say 0:00/4:33 for example with no way to start playing.)

I figured that since there was a new update, I would do a full power off, in case something needed to install in the background. After restarting the X1, the Xbox Logo Green Screen has displayed for over 30 minutes with no change, nothing is happening, nothing is launching. I don't hear any noises from the console reading/writing any data.

I really wanted to play the Titanfall Beta, but I guess I just get to stare at this screen forever now. Any Ideas?

 

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Last updated July 4, 2018 Views 0 Applies to:

I tried to run the offline update to fix my console. It ended up worse than it was to begin with. I can't even get a screen to display now. I had a black screen for an hour. After that it went to a No Input screen. I tried to redo the offline install and it never beeps to try to load the firmware from the flash drive.

This is getting very frustrating.

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Your best bet would be to contact support.

Its possible the update might have gone wrong and bricked your console.

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I did contact support and they tried basically the same thing and received the same result. So hurray! the update bricked my console.

They told me it would be easy to take it back to Target where I (regrettably) purchased it. The support person (Maise T. I believe) said that Microsoft has an agreement with all of their retailers and all I need to do was bring the console itself (no accessories/box etc) up there and that it would be easy to swap it out. Well Target only takes electronic returns up to 45 days after purchase and the support lady said it was covered through some warranty agreement, which no one at Target had ever heard of. So I had to stay up there for an hour or two and I think they really only swapped the console for me to get me out of the store.

Long story short, Microsoft breaks its own console, support person promises easy swap, Target is unaware of any agreement.

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@Bing.... You may have done this already, not sure but worth a shot as this fix works for most situations. Soft reset. Hold power button for 5-10 seconds, unplug the rear power cord. Wait 30 seconds then plug back in. Press consoles power button and wait for longer boot up. As said this is 90% of the time the fix for most I chat with. Good Luck!!

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Oh yeah, I tried power cycling repeatedly all throughout the process, never returned different results. but yeah, replaced the console since then.

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I keep my xbox one unplugged (no power) when not is use. I turned it on today after few days and it asked me to update. After update all of sudden kinect is not working. I see message that kinect is not plugged in. Soft Reset didn't do anything.

It appears to be software issue as I didn't move anything. Any clues ?

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update killed my xbox as well.  I'm really disappointed with Microsoft.  

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