Xbox One will not connect to its usual Wifi source

Was connected to Xbox live all morning on my Xbox 1 then it disconnected me and when I try to reconnect by putting in my wifi info it says "can't connect check your network name and password and try again." It's not my wifi that's the problem though because I can connect to my it with my other devices, help please?


Question Info

Last updated July 4, 2018 Views 19 Applies to:

Hi, what other diagnostics have you tried ? You say that other devices are connected to your WiFi, if you disconnect them from the WiFi do they re-connect ok ? Have you tried the obvious power down of your xbox. Press and hold the xbox button to get a full power off not just sleep mode. How close is your xbox to the wireless router ?

Xbox AmbassadorEnforcement United / Preview Program Member
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