I have had it confirmed over the phone that my Xbox One will be replaced due to a fault (it turns off when trying to boot up) and that I will need to send it back for a replacement. Simple enough.
I was told that I will receive packing instructions for the console but after receiving the UPS shipping label, I received nothing else.
After a very frustrating experience talking to the online IM support team, I have discovered that Microsoft no longer send the box to return the console in, that I would have to spend money on packaging the console before UPS collect it.
I feel that after spending £500 2 months ago, this is kind of unacceptable as the product so work without issue. Returning it I can accept but I am upset about having to take the time and spend the money to get a box and packing material.
I asked about compensation (maybe in the form of a free game) and was told the ONLY way to query this was to post a message in this forum (even that seems inefficient!)
So here goes....