XBOX one unexpectedly turning off

Hi, first sorry for my bad english. I have a problem a week ago. My xbox one suddenly off. The power brick changes the led from white to orange and after is completely off. This issue occurs when i try to play any game. I try solve with the microsoft troubleshooting steps but don't works. I don't know if a xbox issue or power brick damage. ¿Could you help me? Appreciate any advice about this problem. Thanks :)

 

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Last updated July 4, 2018 Views 18 Applies to:

Hi, thanks for the answer, i opened the power deck and clean all the components but the problem persists. I test the xbox with another power deck and works fine. I think was damaged and i need a replacement, almost the xbox one it's ok. Thanks a lot :)

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Is it getting too hot?  Dust?  Maybe try to clear the dust and make sure it is getting good ventilation.

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