Bought an Xbox One 6 days ago. Was using it last night. Suddenly, it turned itself off. If I try and turn it on, the LED on the power supply flashes orange and then goes out. Console doesn't turn on. I guessed it must be a power supply issue, so did all the usual stuff (unplug/plug back in, check nothing has overheated, try lots of different sockets) but nothing worked. I did a live chat with Microsoft support. They told me I they would send me a new power supply, but said I had to send my current one back first. I asked them what address I would have to send it back to, and they said I would get an email with all that information. That was last night - still no email and Xbox still not working. Can anyone either tell me how I can fix this problem or how I can find out why I haven't got an email/how to find out where to send my power supply to? I have a reference number for the replacement request. Any help would be greatly appreciated.