Xbox One system issues

For the first month my Xbox One worked perfectly fine until last week when I started having problems. My Xbox one shuts off randomly when playing. Sometimes it will shut off a few seconds after power up and other times when I launch a game. Now my T.V. won't even display anything when I turn my xbox on. It's not my T.V. either because my PS3 works perfectly fine on it. Anybody know a solution? I made a order for microsoft to replace my xbox one but for some reason I can't get all the way through the process without the website *** up.
 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey there Ghost! Let's see what we can do to get things sorted.

Is your console plugged into a surge protect or power strip? If so, I suggest giving these steps a shot:

  • Power the console off.
  • Unplug the console from the outlet.
  • Leave the console unplugged for 3 minutes.
  • Plug the console directly into a wall power outlet (not into a power strip, this is just for testing purposes to make sure it's getting enough power).
  • Power the console on and see if the issue persists.
  • If it does, try putting the console in power save mode (rather than instant on mode) if it isn't already.


If the issue still persists, it may be in need of a repair. What issues are you seeing when you try to set up a repair with the website? Have you tried using the Contact Us page to set up a support call with a repair specialist and set the repair up there?

Let us know how everything goes! We'll be standing by to hear back from you! ^_^

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I tried all of that but it still didn't work. I finally got through the process for Microsoft sending me a new console, which I got today. Thanks!

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