We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
For the first month my Xbox One worked perfectly fine until last week when I started having problems. My Xbox one shuts off randomly when playing. Sometimes it will shut off a few seconds after power up and other times when I launch a game. Now my T.V.
won't even display anything when I turn my xbox on. It's not my T.V. either because my PS3 works perfectly fine on it. Anybody know a solution? I made a order for microsoft to replace my xbox one but for some reason I can't get all the way through the process
without the website *** up.
Hey there Ghost! Let's see what we can do to get things sorted.
Is your console plugged into a surge protect or power strip? If so, I suggest giving these steps a shot:
Power the console off.
Unplug the console from the outlet.
Leave the console unplugged for 3 minutes.
Plug the console directly into a wall power outlet (not into a power strip, this is just for testing purposes to make sure it's getting enough power).
Power the console on and see if the issue persists.
If it does, try putting the console in power save mode (rather than instant on mode) if it isn't already.
If the issue still persists, it may be in need of a repair. What issues are you seeing when you try to set up a repair with the website? Have you tried using the
Contact Us page to set up a support call with a repair specialist and set the repair up there?
Let us know how everything goes! We'll be standing by to hear back from you! ^_^
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