Xbox one startup

Hey, picked up new console yesterday and when i turned it on it makes a sound then the green logo appears. Wait a minute then an image of a controller appears. been like that for past 14 hours. Called support and got run around. Any suggestions?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey Tamboman,

Really sorry to hear you're having issues with your console.

I'm definitely not trying to give you the runaround but for this particular issue, you will want to contact the Phone Support team for further assistance. They will be best equipped to work with you on sorting things out.


Please keep us posted on how everything goes. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.