Xbox One Smoking

Got my Xbox One, played it last night and today. Was playing Ryse, went and done some quick cleaning, come back and the Xbox had a amber light. Plugged it into the wall like people recommended, ended up smoking through the top after I turned it on. Now I have to call and get a coffin. Seriously? its a new console? This is like PS4x2.

 

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Last updated October 29, 2018 Views 1,666 Applies to:

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Sorry for your issue. If it's smoking I highly recommend you do not plug it back in, basically cause that could be a fire hazard. That said, yeah go to myservice.xbox.com and submit a repair.

MCP. MCDST. LVL 80

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I had the same issue, played fine on launch night, played fine for the most of the 22nd into the 23rd until about after 16 hours of gaming, mine just shut off and power supply was amber. It wouldn't turn back on so I followed the instructions of resetting the power supply and then it turned on for one second, buzzed, then started smoking. Sent it back to Microsoft already. I'm really hoping this is just a fluke and not due to gaming, what's the point if you can't play for very long.

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Hey All,
 

If you haven't already contacted support about your console issue please do so immediately. I am extremely sorry that happened and want you gaming with us as soon as possible.
 

Reach back and let us know what you find

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Thanks Mister Urkel, I already sent mine in, hoping it's not really a 2 week turnaround. I'm assuming the problem is a fluke, but can you answer this - will MS just "refurbish" the unit and send it back or will we be getting a new system. My issue with it is that in the last generation of 360, I went through 8 360's to finally having one that worked longer than a year. I'm trying to avoid that issue with this generation, thanks much.

-Mike

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So I can say that the chances of you getting a refurbished xbox in two weeks would be slim... I can't promise, but fact is 2 weeks isn't enough time for them to take a broken xbox, fix it, then ship it back out

MCP. MCDST. LVL 80

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Ok that's a little reassuring, I really don't want a refurbed console again, thanks :)

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are u in USA?

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Would like to of seen some pictures of that.

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sounds like rubbish to me.

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You are not the first.  In fact, a neighbor hooked up his New Xbox One and began the setup and update process. He fell asleep and was awakened by his fire alarms only to find his Xbox one on fire!!!  He tried to put it out and had to call 911. The entire house burned up by the time the fire was extinguished.  Fortunately, nobody was hurt.  I assume when the official report confirms the fire was started by the Xbox one they will be all over the news.

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