Xbox one shuts off while playing ESO

i can stay in game only for a few mins untill the console turns off leaving the controler and tv still on. i have no problem turn the consol bak on, but if i play ESO it shuts off after a few mins again.

i have tried a different game and it does not turn off ( SMITE).

tried moving pluggins.

even did a factory reset.

nothing has worked, i can watch tv for hours, watch streaming videos on internet, and play other games

 

Question Info


Last updated November 5, 2018 Views 29 Applies to:

Hi King,

that doesn't sound too good and there are a few possible causes/solutions. I would tend to think its an ESO problem but here are a couple of things to check.

Firstly have a look at this as this fixed some issues of ESO crashing and taking the xbox with it.

Secondly run through this page with possible causes/solutions.

I none of those seems to work I suggest you contact main support to see if they have any other suggestions! Hopefully you get it sorted!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.