Xbox one Settings >>Network >>Detailed Network Stats issue/question

So I was looking to convert my xbox one from wired to wireless and noticed it the 'Detailed Network Statistics' menu.

I click on it and it proceeds to run some tests.  The results are less then optimal.

I have Cox and I should be getting approx 25 Mbps down and 10 Mbps up.  I have a Surfboard SBG6580 (cable modem/router combo). My xbox is setup to be on the DMZ.

The xbox one reports between 10 and 16 Mbps down, between 4-8 Mbps up (which is slower then what I should be getting.

Latency between 50 and 65 ms

Download packet loss is always 0% but my upload packet loss ranges from 10-24%.

I have tried the tests with both wired and wireless connections.

I have tried different ethernet cables from my router to the xbox one with no change.

I have unplugged all wired cables except the one for the xbox one and moved ports on the router with no change.

I have tried turning off the wireless function of my router with no change.

I contacted cox and talked to a tech there and they report everything looks fine on their end (SNR and power levels look fine), they pinged my router and got 0% packet loss.

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 17 837000000 Hz 1.6 dBmV 35.7 dB 11 0
2 Locked QAM256 18 843000000 Hz 1.6 dBmV 35.6 dB 13 0
3 Locked QAM256 19 849000000 Hz 1.6 dBmV 35.3 dB 8 0
4 Locked QAM256 20 855000000 Hz 1.5 dBmV 35.4 dB 0 0
5 Locked QAM256 21 861000000 Hz 1.4 dBmV 35.3 dB 0 0
6 Locked QAM256 22 867000000 Hz 2.0 dBmV 35.0 dB 0 0
7 Locked QAM256 23 873000000 Hz 1.7 dBmV 35.0 dB 0 0
8 Locked QAM256 24 879000000 Hz 1.8 dBmV 34.8 dB 0

0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 36100000 Hz 46.0 dBmV
2 Locked TDMA and ATDMA 1 2560 Ksym/sec 23300000 Hz 46.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29600000 Hz 46.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

When I used my computer to use the cox speed test it reports back 30 Mbps down and 10 Mbps up with 0% packet loss as well.

 

So what tests is this page running and is it reliable?  Do I have an issue with my xbox one?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

What does the network test results show if your Xbox is not in the DMZ, just for comparison?  Is your modem updated with the latest firmware?  Maybe try forwarding ports instead and see what that does forums.xbox.com/.../242260.aspx  

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I removed the xbox one from the DMZ and setup the port forwarding and it does not seem to have helped.

9.33 Mbps down, 8.85 Mbps up, 15% packet loss upload, 63 ms latency  2nd test 18.6 Mbps/8.19 Mbps up, 9% packet loss, 62 ms latency

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Modem firmware is Software Version SBG6580-3.5.8.4-GA-00-505-NOSH

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Jitter/loss with small packets tested from West Coast - USA:

1 minute MTR (hop loss analysis) from West Coast -  USA
Hop Host LOSS Rcv Sent Best Avg Worst
0 0% 60 60
1 2% 59 60
2 0% 60 60
3 0% 60 60
4 100% 0 60
5 100% 0 60
6 0% 60 60
1 minute MTR (hop loss analysis) from Central -  USA
Hop Host LOSS Rcv Sent Best Avg Worst
0 0% 60 60
1 0% 60 60
2 0% 60 60
3 0% 60 60
4 0% 60 60
5 0% 60 60
6 0% 60 60
7 5% 57 60
8 2% 59 60
9 0% 60 60
10 0% 60 60
11 100% 0 60
12 100% 0 60
13 2% 59 60

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