So I was looking to convert my xbox one from wired to wireless and noticed it the 'Detailed Network Statistics' menu.
I click on it and it proceeds to run some tests. The results are less then optimal.
I have Cox and I should be getting approx 25 Mbps down and 10 Mbps up. I have a Surfboard SBG6580 (cable modem/router combo). My xbox is setup to be on the DMZ.
The xbox one reports between 10 and 16 Mbps down, between 4-8 Mbps up (which is slower then what I should be getting.
Latency between 50 and 65 ms
Download packet loss is always 0% but my upload packet loss ranges from 10-24%.
I have tried the tests with both wired and wireless connections.
I have tried different ethernet cables from my router to the xbox one with no change.
I have unplugged all wired cables except the one for the xbox one and moved ports on the router with no change.
I have tried turning off the wireless function of my router with no change.
I contacted cox and talked to a tech there and they report everything looks fine on their end (SNR and power levels look fine), they pinged my router and got 0% packet loss.
|Downstream Bonded Channels|
|Channel||Lock Status||Modulation||Channel ID||Frequency||Power||SNR||Correctables||Uncorrectables|
|1||Locked||QAM256||17||837000000 Hz||1.6 dBmV||35.7 dB||11||0|
|2||Locked||QAM256||18||843000000 Hz||1.6 dBmV||35.6 dB||13||0|
|3||Locked||QAM256||19||849000000 Hz||1.6 dBmV||35.3 dB||8||0|
|4||Locked||QAM256||20||855000000 Hz||1.5 dBmV||35.4 dB||0||0|
|5||Locked||QAM256||21||861000000 Hz||1.4 dBmV||35.3 dB||0||0|
|6||Locked||QAM256||22||867000000 Hz||2.0 dBmV||35.0 dB||0||0|
|7||Locked||QAM256||23||873000000 Hz||1.7 dBmV||35.0 dB||0||0|
|8||Locked||QAM256||24||879000000 Hz||1.8 dBmV||34.8 dB||0||
|Upstream Bonded Channels|
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||ATDMA||3||5120 Ksym/sec||36100000 Hz||46.0 dBmV|
|2||Locked||TDMA and ATDMA||1||2560 Ksym/sec||23300000 Hz||46.0 dBmV|
|3||Locked||ATDMA||2||5120 Ksym/sec||29600000 Hz||46.0 dBmV|
|4||Not Locked||Unknown||0||0 Ksym/sec||0 Hz||0.0 dBmV|
When I used my computer to use the cox speed test it reports back 30 Mbps down and 10 Mbps up with 0% packet loss as well.
So what tests is this page running and is it reliable? Do I have an issue with my xbox one?