Xbox One S WiFi Networking Connectivity Issues

Actually this also happened to my One S today. I powered on/off with no change. I've got mine connected via ethernet now, but it's not a permanent solution that I'm willing to accept. Perhaps there are more owners experiencing the same?

Hey FriendlySleet66 - 

Sorry to hear about the issue. Are you able to try connecting to your home network via ethernet cable to see if the issue persists? Also, if you haven't already, let's have you try power cycling your Xbox One console, unplugging your home network, waiting 5 minutes, and reconnecting everything to see what happens. If the issue persists, the next step I would recommend is factory resetting your console using the "keep my games and apps" option. 

If none of that works, please provide us with the following info so we can troubleshoot further. 

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number:
How many Xbox 360 and Xbox One consoles are connected to this router?: 
Wired or Wireless (for each console): 
Things you have tried: 
Is UPnP Enabled? Yes/No/Unknown:
Do you have a NAT error? If so, what is your NAT type?:
Any Error Codes you encounter: 
Who is your ISP? (Internet Service Provider):

Keep us posted!

No issue when connected via wired ethernet.  I have power cycled numerous times.  Also followed guidance once from chat support to clear persistent memory and cycle power.  Have also performed factory reset once.

Location:USA/WI

Modem: Motorola SURFBoard SB6141

Router: PfSense, XG-2758

3 XBox Ones connected to router at times

Other 2 Xbox Ones on wired connections

UPnP Enabled: Yes

NAT: Open

No error codes

ISP: Comcast

Hope that helps.

Thanks

Mike

Hey Mike -

Thanks for the extra info. If you keep your Xbox One S console in Energy-Saving Mode, do you experience the same issues? Additionally, how far from your network is your console? Also, what reset option did you do? If it was the one that has you keep your games and apps, I would recommend trying the option that removes everything next. 

Keep us posted!

Not sure about the energy saver mode.  My Xbox is about 15 feet (directly above) from the WAP.

To solve the issue I just ran another cat 6 cable to the room with xbox, so no more WiFi for me.

Still I feel the Xbox One S has some issue with the WiFi and audio (will create another post for that)

Hey, Mike! We are actually aware of an issue that the Xbox One S consoles either have no wireless connectivity after boot up, or significantly slow speeds on boot up wired. Both of these are only affecting users while in Instant On mode. Energy saving mode is the current workaround, or you can power cycle your console after it turns on (which fully turns off the console, like Energy saving does).

I'm more than happy to follow up with you once we know there is a resolution to this. The audio issue would be separate, but our community should be able to assist you further if you create a new post. :)

To follow up, the fix is currently in preview, and users in the Preview Program should have the update at this time.

No information on when it will be made public, but once I have that I will update you all! :)

Any update? My wireless connection frequently degrades significantly. Only solution I have found to restore the speed of the connection is to unplug the Xbox one s for a couple of minutes. FWIW, I am using instant on. Issue does disappear when using energy saver. Not a good solution for me.

Hey, tbsteph! Unfortunately, if you are not in the preview program, the only workaround at this time is to set your console in Energy Saving mode. Once the update is released to the general public later this year, it will be resolved for all users. We appreciate your patience while we work on rolling this out to everyone. :)

Same issue the restart or energy saving mode takes forever. I've wasted a lot of time since launch day troubleshooting this issue hope it is resolved soon. Please add me to the notification list.