Xbox One S Hardware error.

When I started up my Xbox One S (about two weeks old now) it wouldn't connect to the wireless internet and I haven't been able to find anything about this issue anywhere.

When looking for a wireless network no networks would come up. I restarted the console but the only thing that changed was that it was telling me the Xbox was connected via cable which it wasn't and has never been. I tested the network connection and it came up with "there's a hardware problem, the wired network hardware on this console isn't working". It says to contact the Repair support to send in for repairs. As I started going through that process I unplugged the console to get the serial number and plugged it back in to follow the steps I just went through to get to that point and as soon as it booted back up it was working like nothing ever happened.

I don't know if this is a common thing, a glitch or anything to worry about and I'm contemplating as to whether or not I should send it in for repairs which I want to avoid if possible. If it happens again I probably, most likely will send it in unless there's a valid reason as to why this is happening. It's fully updated, has been running brilliantly since I bought it. I didn't use it for three days prior, which probably has nothing to do with it but I don't know what else could have caused it. I'm a tad clueless and I don't know what to do lol help.


Question Info

Last updated July 4, 2018 Views 12 Applies to:

Hi Gxndalf,

Sorry you're having issues with your Xbox. Usually that error does mean your console needs a repair. That said the One S is so new you should be able to take it back to most retailers in exchange for a new one. If you cannot exchange it you can do a repair by following this link.

If you want to do some troubleshooting there are a couple things you can try. First try unplugging the console for 5 minutes, and then plugging it back in. If it's still not working, try doing a factory reset by following this link. If you're not able to connect after the factory reset, and you're getting the same error, then you'll for sure need to exchange / repair it.


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