I'm using an LG 32gk650f-b (1440p,144hz) monitor and I am having issues selecting 1440p @ 120hz. I have verified with my PC and with LG customer support that the monitor is capable of 1440p @ 120hz over HDMI 2.0. However, the xbox allows me to only select 1440p @ 60hz or 1080p @ 120hz.
This link: https://beta.support.xbox.com/help/hardware-network/display-sound/tv-resolutions, under 1440p states that the xbox one s has this function.
I have spoken with xbox support specialists twice, I have performed a soft factory reset twice, a offline reset once, and still have no solution. Additionally, I have tried every combination of turning on/off freesync and post processing on my monitor. I have also been through a ton of xbox support forum links asking about this same problem. Is this no longer a function of the xbox?
One specialist told me my monitor might not be supported, but if this is the case, why does the above shared link not state only specific monitors/brands supported?
Anyone have any further suggestions of things to try or have found a resolution yourselves?