Xbox one s 1440p 120hz problems

I'm using an LG 32gk650f-b (1440p,144hz) monitor and I am having issues selecting 1440p @ 120hz. I have verified with my PC and with LG customer support that the monitor is capable of 1440p @ 120hz over HDMI 2.0. However, the xbox allows me to only select 1440p @ 60hz or 1080p @ 120hz.

This link: https://beta.support.xbox.com/help/hardware-network/display-sound/tv-resolutions, under 1440p states that the xbox one s has this function.

I have spoken with xbox support specialists twice, I have performed a soft factory reset twice, a offline reset once, and still have no solution. Additionally, I have tried every combination of turning on/off freesync and post processing on my monitor. I have also been through a ton of xbox support forum links asking about this same problem.  Is this no longer a function of the xbox?

One specialist told me my monitor might not be supported, but if this is the case, why does the above shared link not state only specific monitors/brands supported?

Anyone have any further suggestions of things to try or have found a resolution yourselves?

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If you've already verified that it works with other devices, but not the Xbox One that you have, the only other thing I can think of is trying it with another machine (ask a GameStop if you can try one of theirs), or then it's just not compatible :/

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Some monitors only have 1 dedicated 2.0 slot, do you have your HDMI plugged into that specific one? Or are all your HDMI slots 2.0?
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Some monitors only have 1 dedicated 2.0 slot, do you have your HDMI plugged into that specific one? Or are all your HDMI slots 2.0?

Both slots are HDMI 2.0 and 1440p @120hz works with my PC.

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I believe the issue is that the monitor is 144hz by default which the xbox does not support, and the way gaming monitors interact with settings on PC are very different on XBOX. So you're likely to always be restricted to 1080p/120hz or 1440p/60hz

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Hi mate,

I have just spoken with a few of my PC gaming friends who know a lot about monitors. It seems that the problem is more likely that the function doesn't exist anymore. Have you tested your monitor with some else's Xbox? This could easily tell you if the issue is your monitor or your Xbox.

All the best,

flank

Yours sincerely,
flankmaker

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Hi,

I've had a quick look at your monitor's online manual, do you have 'HDMI compatibility mode' on by any chance? It's in your monitors Settings > General.

Turn this off and let us know the results.

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Hi,

I've had a quick look at your monitor's online manual, do you have 'HDMI compatibility mode' on by any chance? It's in your monitors Settings > General.

Turn this off and let us know the results.

I just came upon this thread, attempted with Compatibility Mode both off and on and there was no difference. Using both the HDMI 2.0 cable and a third-party 2.1 cable yielded the same results, this monitor seems to only work with 1080p 120Hz or 1440p 60Hz on the Xbox One X. It's a tad frustrating, I don't want my games looking soft but I don't want extra frame tearing in some games even with Freesync on (Modern Warfare has this issue often).

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Hello i am having the same issue here. And i do see that the monitor supports these outputs.  Can someone please look into this as the Xbox One X settings will change my settings to 1080p 120 hz when I select the 1440p 120hz option available when using my HDMI 2.0 port on the monitor utilizing a HDMI 2.0 cable: 

Monoprice 27in Zero-G Gaming Monitor – 2560x1440p, WQHD, 144Hz, 1ms, FreeSync, HDR Support, 400nits, HDMI, DisplayPort, TN

If someone from Microsoft can please assist as this is very frustrating and leaning towards me not purchasing an Xbox series X, and I will post a youtube videos for other viewers to be aware of this matter.


This is the actual monitor specs please read the port supports provided. 

https://downloads.monoprice.com/files/manuals/38576_Manual_190408.pdf

support:

HDMI 2.0: 50 ~ 144 Hz

HDMI 1.4: 50 ~ 75 Hz

DisplayPort 1.2: 50 ~ 144 H

I just wanted to state an update. I even tested the HDMI 2.0 port into my pc/windows 10 and in fact the resolution was set to 2560 x 1440p and I was able to toggle changes between 60hz, 75hz, 120hz, and 144hz with no problem and acceptance in the display settings for the monitor.

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Hi,

This monitor only supports 100Hz over HDMI with FreeSync turned ON (higher via Display Port).

With FreeSync OFF this monitor does support 1440p @ 120Hz as per the Manual and LG support.

Source: https://www.amd.com/en/products/freesync-monitors

This makes means that with FreeSync ON you will be limited to 60Hz with xbox. Can you try turning off FreeSync via the Monitor and/or untick Variable Refresh Rate on the xbox.  Hopefully this makes 120Hz available to you.

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hmm never heard of that even being done...interesting

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Last updated February 27, 2021 Views 2,182 Applies to: