Xbox One Remote not able to off console anymore

Not sure if this happened after the latest Xbox one update, but I am unable to turn off the console using my Xbox one remote control. Very frustrating.

The button works since it it able to take me back home.

In 1 in 20 times, it does show be the pop up to turn off the console, but I basically need to use the Kinect voice to turn off the console.

Any help appreciated.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

The link to troubleshoot the controller is

I would check the batteries and ensure the controller is clean.  This has nothing to do with the update but rather would be a controller function, possibly key or button issue with the controller.

Controllers have a 90 day warranty and can be replaced if found to be at fault in this time frame.  You would contact the hardware team at 1-800-469-9269 in the US if it's within warranty and the troubleshooting steps do not resolve.  You can also create your own service tickets by logging in at

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.