Xbox One reboots after getting ingame

Hello The console starts up fine, but as soon as I start a game and reach a section where actual gameplay happens the console shuts itself off and restarts. Does anyone know how to fix this? Here's a video of it: http://youtube.com/watch?v=C0bsK2B9Zxo The video ends right where it crashes. Happens every time at the same place, I'm able to start the game but as soon as I get ingame the console crashes and restarts. I've tried Ryse as well, after the intro it simply shuts itself off and reboots.
 

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Last updated October 21, 2018 Views 2,972 Applies to:

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Same issue diffrent game (ghosts) I posted something earlier about freezing and restarting but no one other than you seems to have the issue. Ive tried ghosts and games that were downloaded from store all with same issue of once starting it restarts, sometimes it restarts before it even gets to the main screen of the game. Ive contacted microsoft and we are working out a replacenebt as no one seems to know what the issue is since everything else works

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Seems almost like a heating issue since it only crashes once something strenuous is happening.  Have you tried moving it to a more open space or running a fan on it, just to try to diagnose the problem?

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my fifa 14 does the same thing, doesn't make it to game play though. crashes once you've chosen the language you want to play the game in. also my console crashes if i try to go on avatars on the games and apps page.

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as soon as i turn my xbox one on i can navigate the menus for 45 seconds tops and then it continuously restarts itself.. i got through the first system update and system set up fine.. then i threw in battlefield and it has been doing it to me non stop since.. i took the game out, unplugged everything, plugged it back in and nothing has helped it at all..

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Similar issue here, restarts or shuts off the console with KI, sends me back to dashboard and restarts the game with Kinect Sports demo, at the same point every time, right before it starts the race. Apps work fine, tried xbox fitness and it didn't restart or anything but with 3d games having those restart issues. All I have to say is this really sucks, I went through the red lights situation so many times and I thought there was no way MS would let that happen again....which I don't think they will but apparently we have bad luck. Thats what I get for defending MS. =/

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Same exact thing happening to me...KI and Sports Rivals..

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I have this issue too. I've fixed mine by placing my xbox one nowhere near any other living room hardware, and then I unplugged the power cord from the back of the console and plugged it back in. My Xbox would randomly shutdown when it was downloading an update for the system or game. Since I moved the console, it hasn't shutoff yet. Fingers crossed!

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I have this issue too.  I tried resetting back to system defaults - re-installing the games, etc.  No help.  I tried three different games and the console seems to have no trouble with basic OS duties like TV watching/navigating, Kinect work, or playing cutscenes in the games but the moment you actually try to get into PLAYING A GAME it crashes and reboots.  Very disappointing.

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Ditto Nick:

Here is what happens to me... I tried to uninstall the program,  hold power button for 10 secs and then reinstall. I also restored to factory defaults. No good.

Anytime I try to install a DVD based game, it will power itself off at random times. The install never completes. I tried to reset the console back to factory defaults. It shutdown and took about 4 mins to come back up.  It didnt go back to the factory settings because i see that my home screen is the same way I left it.

Not good news. Microsoft of course is saying sorry. You need to send it back. Ok how long?

7-14 days total. thats concerning the hold on your credit card for the new system. So around the holidays, our credit cards get taxed with another 599.00. Its 3-5 business days before you get the replacement unit. Overnight is not an option!

So basically, it being the weekend, we are screwed!

Happy Holidays

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wait so they made you pay for the replacement until they received your broken xbox one

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