Xbox ONE Preview (update issue)

Alright I logged in today for the first time in about 2 weeks. Had an update as usual. Power went out during the installation process. Have power back an am stuck at the green screen. Saying "XBOX ONE" with the loading dots going left to right. I have contacted support thru chat an was sent here. I am a Preview member that recently signed up for the new preview program. So my update was either for the regular preview or to the new preview. Could I get some help in fixing the issue?


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey there. You'll want to look in the preview forums ( for help with this, and all issues related to the preview program.

Most of the time, this particular issue can be fixed by holding the Xbox logo on the front of your console until it shuts down, unplugging the power cord from the back of the console for 5 minutes, then plugging it back in and turning it on. The update will try to reapply, and you will see the green screen again. Let it go for a while and it should boot.

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