Xbox One Preview Program Disabled Kinect

I am having a problem with my Kinect. When I was accepted into the preview program, my Kinect stopped working. It was working just fine before my acceptance and now it doesn't!

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hey Laser Sword,

Very sorry to hear about the issue. Since you're in the preview program, I would check in over on our Preview Program forums so the proper team has visibility. 

In the meantime, try these steps out:

  • Press and hold the power button on your Xbox One console until it fully powers off.
  • Unplug the Kinect sensor and the power from the Xbox One and let sit for 5 minutes.
  • After 5 minutes, plug everything back in and reboot.

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