XBOX One powers on for 1 second, then turns off.

I tried to troubleshoot it by unplugging the power supply like Microsoft recommends but it didn't work.  My power supply has a solid orange light that turns white for a second when I hit the power button but goes back to orange when the console turns off.  I tried plugging it into the wall instead of into my surge protector but I get the same results.  Do I have to buy a new power supply after one year?  Or is it an issue with the console itself?

 

Question Info


Last updated October 17, 2018 Views 173 Applies to:

I have exactly the same problem. After two days with the power supply unplugged (I was in a short trip), my console turn off imediately after I turn it on.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The above post is wrong , a power strip WILL NOT  "under power " your xbox ,  but a "surge protector " is not needed as the psu has one built in...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is there a disc in the drive?  If so see if you can eject it manually then test your console.  Good Luck!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Are you plugged into a power strip.  If so, keep in mind the Xbox One power supply has a built in surge protector and must be plugged directly into the wall.  Plugging it in to a power strip can actually under power the system and cause the issue you are having.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sounds like the power supply brick is out. It could have been damaged by having it on the surge suppressor. Try another one, and if that still fails, it might be the console itself.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you have tested it with a different power supply with the same results chances are it is time for a repair.  You can schedule a repair here  http://support.xbox.com/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Having the same problem. Though I've tried all the troubleshooting and even tried different outlets and my friends power supply. Wondering if my console is just dead now.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.