XBox One - Power Down Issue

So far I'd say my XB1 experience has been good overall, however I’ve had a problem powering down on a couple of occasions, whereby the XB1 seems to get stuck in a loop and can’t power off. The only way to shut down is to remove the plug from the socket. 

When I power down I shut down via setting > power options.

Has this problem been reported by any other users and if so any suggestions as to what might be causing this?

 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey there Excalibur! Let's see what we can do to get things sorted.

To start off, I suggest giving these shut down options a try:

  • Use the "Xbox, Turn Off" voice command.
  • Press and hold the Home button on your controller.
  • Press the power button on your console.
  • Press and hold the power button on your console for 5-10 seconds until the console powers off.


Let us know how those go and whether or not you're able to power your console off without issues. We'll be satnding by to hear back from you! ^_^

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Hey Excalibur, does your Xbox One continuously seem to be cycling the Kinect on and off when it exhibits the behavior your talking about? (Meanwhile, the console light itself stays on.)

If yes, mine has done the same thing twice recently. If you give it about 5 minutes or so, it stops doing it and shuts off.

My console also has had zero issues other than this weird behavior.

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Hello Mister Cerb and Raw Samurai,

Sorry for not replying sooner and thanks for your comments!

@ Raw Samurai yep exactly the same problem, useful to know that it does eventually turn off, however it hasn't happened in the past few days (I've been using the voice command to shutdown)

@Mister Cerb,  I've been shutting down via voice command and I haven't encountered the problem since, so looking good. Not sure if the update may have fixed this problem?

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Hey again Excalibur!

I'm glad to hear that you haven't encountered any issues using that voice command. It's possible the update touched the issue. At any rate, definitely let us know if you run into any other issues! ^_^

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