Xbox One pad right thumbstick doesn't register left or right

So mid game on Battlefield 4 my Day One pad's right thumbstick stops responding to left and right movement. It works up and down and clicking it still has the desired function, it just doesn't register left or right.

I've read some people have had problems with their sticks popping out of place or not registering up or down but none of them have had answers. Is this a common problem and is there a fix? I've ordered a replacement but I'd rather not have to scrap a pad.

EDIT: 20 effing days for a new pad!? Are you freaking kidding me!? Normally I'm happy with MS support but that's completely and utterly ridiculous!

 

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Last updated July 4, 2018 Views 5 Applies to:

It wont take 20 days, that is the max they state just to protect themselves. It should be about 7-10 at the most. Sorry about your issue.

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Update: The stick works in games but not on the dashboard or apps. It's a little inconvenient but not unbearable

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It will take MORE  than 20 days , mine has been gone since Christmas and still don't have it....

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