Xbox One OS Version is not the latest according to the Support Page

When I check my Xbox One OS version, it says it is 6.2.12998.0 (xb_rel_1506.150601-2200) fre.  It also says the last automatic update check was 7/28/2015 9:22 PM.  

However, on the Xbox One operating system versions and system updates page, it says that the latest update is 6.2.13194.0 (xb_rel_1507.150702-2154) fre and that it was released on 7/7/2015.  

If this is correct, then why am I not getting the latest update?


Question Info

Last updated July 4, 2018 Views 8 Applies to:

Hi ChrisSwainman, 

Sorry you're having issues updating your console. First try to do a hard reset. With your console on hold the power button down for 5-10 seconds until the Xbox quickly shuts off. Then turn your console on. When your console is on, from the Home screen press menu, and go to settings. Within the settings menu go to power Power and Startup. Ensure that "Instant-on" is selected. Turn your Xbox off, then wait about 15 minutes, your console should grab the latest update. Turn your console on to see if the update starts. 


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