Xbox One New Experience Problems-CANT SIGN INTO MY ACCOUNT

Ok I received the update early this morning... I let it update without touching anything on the console. I woke up to the xbox still being on but with a black screen. I contacted Support and they bought me here. Ok so I followed the Steps from a fellow Forum member and the console turned back on. All I did was just hold the Power button for 5-8 seconds until it went into Hard Reset mode. I let it reset and it came back with "Applying Update" I let it finish and I had the new Xbox One Experience. That's all cool but now as I go to sign in my account, it does not recognize me. What are the steps to workaround this?

 

Question Info


Last updated July 4, 2018 Views 29 Applies to:
Answer

All preview related questions and issues should be posted in the preview forums (forums.xbox.com/.../default.aspx) so the proper team can help you out.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.